Cookies

1. What are cookies?

Cookies are small text files that can be stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies can be used for, among other things:

• to remember products in your shopping cart;
• to retain your language or region preferences;
• to ensure the website and payment environment function securely;
• to gain insight into the website's usage and performance;
• to measure or make advertisements and marketing campaigns more relevant.

In addition to cookies, similar technologies may be used, such as pixels, tags, local storage, and other tracking technologies. In this policy, these technologies are collectively referred to as “cookies”.

2. Who is responsible?

The website xarcana.com is operated by Xarcana.

For questions about this cookie policy or the processing of personal data, please contact us at info@xarcana.com.

More information about the processing of personal data can be found in our privacy policy.

3. What cookies do we use?

Strictly necessary cookies

These cookies are necessary for the website and webshop to function correctly and securely. They support, among other things:

• page navigation;
• shopping cart functionality;
• the ordering and payment process;
• security and fraud prevention;
• session management;
• remembering your cookie preferences;
• necessary language and regional choices.

Strictly necessary cookies do not require consent. Therefore, these cookies cannot be disabled via the cookie banner. Without these cookies, certain parts of the website cannot function correctly.

Functional cookies

Functional cookies enable additional features and a more personalised shopping experience. For example, they can be used to remember your preferences, chosen language, region, or previous settings.

When a functional cookie is not strictly necessary, it will only be placed after you have given your consent.

Analytical cookies

Analytical cookies help us understand how visitors use our website. This allows us to collect information about, for example:

• pages visited;
• the duration of a visit;
• devices and browsers used;
• technical glitches;
• the overall performance of the website;
• how visitors navigate through the webshop.

We use this information to improve the functionality, content, and user-friendliness of our website.

Analytical cookies will only be placed after you have given your consent, unless a specific cookie may be used legally without consent.

Marketing cookies

Marketing cookies can be used to:

• to make advertisements more relevant;
• to measure whether an advertisement has led to a visit or purchase;
• to analyze marketing campaigns;
• to prevent you from seeing the same ad repeatedly;
• to compile target audiences for advertising campaigns.

These cookies may be placed by Xarcana or by external advertising and marketing partners. Marketing cookies are only placed after you have given your consent.

4. Shopify Cookies

Our webshop is hosted via Shopify. Shopify may use cookies and similar technologies that are necessary for, among other things:

• the functionality of the webshop;
• the shopping cart;
• secure payments;
• fraud prevention;
• session management;
• language and region preferences;
• analysis and reporting where consent is required.

Shopify may process certain data as a service provider for Xarcana. You can find more information in Shopify's privacy and cookie policy.

5. Third-party cookies

Certain cookies may be placed by external service providers we use for purposes such as:

• hosting and webshop functionality;
• payments;
• shipping;
• analysis and statistics;
• marketing and advertising;
• customer service;
• security and fraud prevention;
• social media or embedded content.

These external parties may process personal data according to their own privacy and cookie policies.

Which external services are actually active may change when we add or remove features, apps, or integrations to our web store.

6. Legal basis

For strictly necessary cookies, we rely on the necessity for our website, webshop, and requested services to function correctly and securely.

For functional, analytical, and marketing cookies that are not strictly necessary, we request your prior consent.

You are not obliged to consent to non-essential cookies. Refusing them will not normally prevent you from visiting our webshop or placing an order, but certain additional features may work less well.

7. Your cookie preferences

When you visit our website for the first time, you can use the cookie banner to:

• accept all cookies;
• refuse non-essential cookies;
• set your preferences by category.

Non-essential cookies are only placed after you have given your consent.

The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8. Managing cookies through your browser

You can also manage, block or delete cookies via your browser settings.

Please be aware that blocking strictly necessary cookies may cause parts of our website, shopping cart, or checkout to not function correctly.

Consult your browser's help function for more information on managing cookies.

9. Retention periods

The retention period of cookies varies per cookie.

• Session cookies are usually deleted when you close your browser.
• Permanent cookies remain on your device for a specified period or until you delete them.
• Your cookie preferences may be stored for a limited period, allowing us to recognise your choice on a subsequent visit.

The specific retention period may depend on the Shopify feature, app, or third-party service provider used.

10. Changes to this Cookie Policy

We may amend this Cookie Policy when:

• our website or webshop changes;
• we use new apps or service providers;
• our data processing changes;
• laws or regulations change.

The latest version will always be published on this page. The date at the top indicates when the policy was last updated.